Retail recharge platform with workflows for agents & distributors

Telecom Payments | Aggregation Platform | Web + Mobile

Client Overview

ShaadOnline operates a mobile recharge aggregation network, allowing retail outlets to sell prepaid balances across multiple telecom operators from a single platform.

Project Overview

A live, production-running web and mobile platform that centralizes recharge requests, routes them to operator APIs based on availability and pricing, and provides retailers with wallet balance management and transaction tracking. The platform is actively used by retail agents and channel partners in daily recharge operations.

Business Challenge

Retail agents previously needed to manage multiple operator portals, each with separate balances, logins, and service reliability. This created operational inefficiencies, reconciliation issues, and inconsistent customer experience. A unified aggregation layer was required to streamline recharge processing with reliable routing and wallet control.

Business Impact

Enabled retailers to process recharges across multiple operators from one system

Reduced failed transaction handling through structured retry and status checks

Improved operator routing efficiency for consistent service uptime

Provided clear transaction records for settlement and accountability

Solution Delivered

We designed and developed the aggregation backend platform, handling operator routing logic, wallet ledger management, transaction state tracking, and automated retry workflows to minimize failures. A role-based web dashboard and mobile app enable unified recharge operations, balance visibility, and complete transaction reporting for retail locations.