Enterprise architecture & workflow design for multi-hospital HMS

Healthcare | Hospital operations | Enterprise architecture | System design

Client Overview

A hospital group in Vietnam operating multiple departments and care units, seeking to modernize its Hospital Management System to support growth, consistency, and improved patient experience.

Project Overview

A unified HMS blueprint covering clinical workflows, operational processes, data structures, integration patterns, and UI prototypes — designed to support future implementation across all hospitals in the network.

Business Challenge

Existing workflows varied significantly across departments and locations, leading to inconsistent patient experiences, duplicated effort, and limited reporting reliability. Without a clear process model or system architecture, the group risked selecting technology and vendors that could not scale or fit operational realities. A structured decision-ready blueprint was required before moving into system procurement or build.

Business Impact

Enabled informed vendor selection and implementation planning

Provided a clear system blueprint for modernization across multiple hospitals

Reduced risk of cost overruns and misaligned workflows during implementation

Established consistent clinical and operational processes as a foundation for scale

Solution Delivered

We conducted an in-depth assessment of patient, clinical, pharmacy, and billing workflows across departments, mapping AS-IS processes and designing TO-BE standardized workflows. We defined the system architecture, including data flows, integration points, user role models, and scalability considerations, and produced UI prototypes for key modules to validate usability and alignment with real-world workflows. The blueprint enabled the hospital group to evaluate solutions confidently and phase modernization with reduced risk.