Customer app for home loan application & service management

Fintech | Retail lending | Customer onboarding | Mobile app

Client Overview

India Shelter Finance Corporation Ltd. provides housing loans to middle-income households, with a focus on underserved and semi-urban markets across India.

Project Overview

A mobile application enabling customers to initiate, submit, track, and service home loan applications digitally.

Business Challenge

Loan onboarding and servicing relied heavily on branch visits, manual documentation, and field personnel, which limited geographical reach and slowed processing timelines. A digital servicing channel was required to move core workflows away from physical branch infrastructure.

Business Impact

Expanded servicing reach without increasing branch or field operations

Reduced dependency on in-person document exchange

Improved transparency and engagement across the loan lifecycle

Standardized data and verification workflows for scale

Solution Delivered

We designed the mobile servicing model and delivered the ISFC customer app end-to-end. This included defining structured data and document flows between the app, verification services, and core lending systems, establishing identity and document validation layers, and aligning loan progress tracking with underwriting processes. The solution positioned the mobile app as a primary servicing channel, reducing reliance on branch-led workflows while maintaining compliance and assessment integrity.