Solution

After various brainstorming sessions, we recommended building an Artificial Intelligence based chatbot that was made available to team for quickly getting answers and accessing relevant info. The chatbot makes use of Dialogflow API V2 which primarily acts as the bot engine using algorithms for natural language processing to get the intent from the user’s input. The bot makes use of:

• Natural Language Processing for enhanced customer experience
• Conversational UI for ease of communication
• Keyword Extractor to judge user’s intent & take appropriate actions
• Omni-channel presence for round the clock responsiveness