India Shelter Finance Corporation Ltd (ISFC) provides credit to middle income households to acquire new housing or to extend and improve their current housing. Before giving the credit company has to do some technical verification which involves filling up of forms and uploading documents (in PDF) and photographs of the property.

ISFC realized their limited customer servicing for loans because of door-to-door mechanism in the COVID times and decided to take corrective actions.

So we designed and developed a comprehensive mobile application (for iOS and Android), that lets users manage their loan life cycle from Loan Application to Disbursement to Servicing. The Shaan app has multiplied the service area coverage by replacing labor intensive processes with a technology driven solution. Now customers can upload all information and documents from the comfort of their home, not having the need to visit a branch.

The application aims to lead change through innovation for the betterment of customer experience.