India Shelter Finance Corporation Ltd (ISFC) assists middle-income households in securing housing loans for property acquisition or enhancements. Previously, the loan process involved technical verifications, document submissions (in PDF), and property photo uploads.
India Shelter Finance Corp: Customer Loan Management app
Acknowledging limited customer servicing due to COVID restrictions on door-to-door operations, ISFC took proactive measures.
MindIT designed and developed “Shaan”, a mobile app for iOS and Android, enabling users to manage their entire loan cycle, from application to disbursement and servicing. This app significantly extends service coverage by leveraging technology, replacing cumbersome processes with a seamless solution. Now, customers can conveniently upload information and documents from their homes, eliminating the necessity to visit a physical branch.
The Shaan app embodies innovation, driving positive change for enhanced customer experiences.