The client faced a significant challenge in managing all the leads and customer information, along with tracking quotations and other related data. The process quickly became complicated to manage despite attempting to use Excel sheets. In light of this, they decided to have a CRM developed and were looking for assistance to ensure a smooth and hassle-free implementation.
Mind IT Systems provided a custom CRM tool that allowed the client to streamline their business processes, improve customer service, and grow their business. With this tool, the client was able to:
- Manage leads, marketing campaigns, quotes, invoices, and order servicing requests efficiently
- Serve their customers better by managing everything in one place
- Track customer activities and deal with technical issues on time.